WHAT ARE YOUR SHIPPING CONDITIONS?

Shipping costs may vary for different items (could be lower than the rates specified below). Add an item to your cart to know the rate for your order. Shipping to India is Free

 The products are directly shipped from USA / Thailand / Canada / U.K / Malaysia / China / Dubai / Germany / France / Moscow / Australia by Manufacturer/retailer/seller, and you being the consignee of goods purchased by this site, please read delivery estimation time below.

How long does delivery take?

India – For most of the items, it would usually take 45 business days.

If you place your order during US holiday season, please allow for 5 - 7 extra business days, as shipping companies and Catty And More are very low on staff during these times and it may result in an unexpected delay. We, however, try our best to get your order delivered to you without delay.

Rest Of The World – For most of the items, it would usually take 20-25 business days.

If your order hasn’t arrived in the estimated delivery times, please contact our support team.

If your order hasn’t arrived within 60 business days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries or non delivery of item due to wrong/ incomplete address, non-availability of customer, not serviceable area, force majure, goods held by custom or any other government authorities in the importing country, item lost by postal/courier authorities of importing country, non-delivery of item by postal/courier authorities of importing country or for any other reason whatsoever. We shall not be held liable and the customer shall not be entitled to refund or the new product in that case, in any condition whatsoever as it is international shipping)

How do I check the status of my order?

After an order has been placed, your items will be shipped within 5 - 10 days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

What is a “Request-only” Product?

Few products on our site specifically have a note as “Request-only Product” on their product page. These products are considered as pre-orders and hence require some time for finishing of the product. The time required for “Request-only” products to be shipped is specifically mentioned under these products.

Do you deliver products internationally?

Catty And More successfully operates in many countries. We have many happy customers in the USA, Canada, France and India, plan to expand to other countries soon!

I’ve placed an order with multiple items recently, can I combine them into one package?

You the purchaser from the website directly purchases from USA / Thailand / Canada / U.K / Malaysia / China / Dubai / Germany / France / Moscow / Australia  Manufacturer/retailer/seller and being the consignee of goods purchased by this site, so when you order multiple items at a time, each item may be shipped separately. So you’ll probably receive one item before the next. Don’t panic if you don’t receive all of your items at once, they will get to you! ?

I’ve put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

Any product size which is wrongly ordered by customer or the product being not liked by the customer for any reason whatsoever shall be no reason for return of product and no product shall be replaced or the amount shall be refunded on that account in any case.

Any delivery which could not be effected due to non availability or wrong/incomplete address. The buyer shall have no right to seek refund or re shipment of product in any case whatsoever as it is international shipping. For the reason, the product is not returned to the seller in case of non-delivery in international shipping. The buyer shal be solely responsible to make someone available for receiving the delivery.

 

How secure is my personal information?

Catty And More adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

IF THERE’S A PROBLEM, CAN I HAVE A REFUND?

If an item doesn’t arrive or doesn’t match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. All you will have to do is to ship us back the product on your own expenses.

Import Duty

You the purchaser from the website directly purchases from USA / Thailand / Canada / U.K / Malaysia / China / Dubai / Germany / France / Moscow / Australia  Manufacturer/retailer/seller and being the consignee of goods purchased by this site agrees to pay custom duty and other taxes including GST to Indian authorities as and when demanded on account of goods purchased from USA / Thailand / Canada / U.K / Malaysia / China / Dubai / Germany / France / Moscow / Australia through this site. The website has no role in importing of goods. It is you the purchaser who imports directly from USA / Thailand / Canada / U.K / Malaysia / China / Dubai / Germany / France / Moscow / Australia and by purchasing the goods from this site from USA / Thailand / Canada / U.K / Malaysia / China / Dubai / Germany / France / Moscow / Australia agrees to pay applicable custom duty. Goods ordered from this site. The seller from USA / Thailand / Canada / U.K / Malaysia / China / Dubai / Germany / France / Moscow / Australia or from any other Country shall directly send the goods to you the online purchaser in your name as consignee and the website has no role whatsoever. You shall be solely responsible for all duties/taxes/cess or any other levy etc by the Indian government.The prices are excluding taxes/duties etc.